Welcome to the Clearlight Sauna Service Portal!
This portal provides quick self-guided access to essential resources, including maintenance guides, FAQs, warranty information, manuals, spec sheets, how-to videos and more! Use these tools for troubleshooting, best practices, and optimal performance of your sauna or portable wellness products.
Let’s begin by choosing a category below :
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Saunas

FAQs
GENERAL QUESTIONS
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What are the power requirements for all of your saunas?Please refer to the "Manuals & Spec Sheets" section for full electrical specifications of each model. |
How much will it cost to operate my sauna?On average, it is approximatly ¢0.56/kwh at the highest rates and ¢0.25/kwh in the USA. However, the national average in cents per kwh ranges between 13 -18 cents per kilowatt hr. If you like, you can calculate this on your own using a website site such as this one: You will need to know how much you are paying currently per kilowatt in your area along with the wattage of the specific sauna. Electrical specifications may be found either on your sales order or on the Clearlight website under each sauna model’s page or from the "Manuals & Spec Sheets" section below. If you need further assistance, you may reach out to our service department at 800-798-1779 x3 |
How do I register my warranty?Once your sauna has shipped out, you are automatically registered for warranty service. No other action is needed. For future reference, please make sure to retain your Sales Order (SO) Number. If you need further assistance, you may reach out to our service department at 800-798-1779 X3 |
Where is my sauna’s serial number?Your sauna’s serial number is found on a label on the underside of the access panel door where the power cord comes out of the unit. |
Can I put my indoor sauna outside?Yes, all Clearlight Infrared Sauna™ Models can be used outside with our optional water proof cover. Because we use high-pressure bindings and precision hand craftsmanship, our sauna cabinetry can endure outdoor humidity and dryness as long as you protect it with our waterproof cover. |
Can I get my sauna professionally installed?We do not assemble or install directly however, we do have a contracted company called the 153 Install Group. You may reach out to them directly and and schedule online with our exclusive authorized installer in North America. If you need further assistance, you may reach out to our service department at 800-798-1779 x3 |
Why is there a gap between the hinges?The gap between the glass on the hinged side of the door is normal and is necessary to allow proper clearance for the hinges to open/close. While this does allow a small amount of heat to escape, it will not affect the overall performance of the sauna. |
What should be the ambient temperature for optimal heating?The ideal way to use any infrared sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire. 1) Turn your sauna on and warm it up for about 10-15 minutes. The True Wave™ heaters in your sauna will reach their optimal operating temperature in this amount of time. 2) After this short warm up time, get in the sauna and turn the thermostat up very high to ensure the heaters stay on continuously during your session. Generally, your infrared sauna session will range in temperature between 100 – 125°F. 3) Sit back and enjoy your sauna session. Since the key to infrared therapy is heating your body core, you will find that you sweat more sitting up in the sauna with your back lined up with the back wall heaters heating your body core from the back. This positions you in such a way that the front wall heaters will be heating your front body core. 4) During your session the temperature will slowly climb inside the sauna cabin. Remember, your Clearlight Infrared Sauna is heating your body more so than heating the air. 5) Stay Well Hydrated. We emphasize this because it is essential to stay well hydrated when using your sauna. It is estimated that 70% of people are dehydrated. When you are dehydrated, your body holds on to water and will not allow you to sweat very much. It is recommended to drink water before you get in the sauna and bring a quart of water into the sauna with you and drink it during your session. Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output you are not receiving optimal infrared heat. |
TROUBLESHOOTING QUESTIONS |
Why doesn’t my sauna get to maximum temperature?Your Clearlight Infrared sauna is best used between the optimal infrared range of 115°F and 135°F. Infrared therapy is intended to target your body directly with the infrared waves, rather than just heating the air around you. This allows the sauna to perform, and provide its benefits, at lower temperatures. Although the sauna can be set all the way up to 175°F (or 158°F on some models), it will not reach this temperature. We allow the temperature to be set much higher than the sauna will reach as a means to allow the heaters to remain on and active throughout the entire duration the sauna is in use. Otherwise, the heaters will shut off as soon as the set temperature is reached. If you need further assistance, you may reach out to our service department at 800-798-1779 x3 |
I'm getting a C5 error on my keypad's display.The 'C5' error code indicates that the sauna's smoke detector has been triggered. If you are using the Halo One in tandem with your sauna, the salt particles can trip the sauna's smoke detector. You may temporarily disable the smoke detector to prevent this from occuring by using the steps below:
(This will turn OFF the smoke detector for the duration of that sauna session) If you are not using the Halo One and suspect there may be smoke present in the sauna, please shut off and unplug the sauna immediately as a precaution and contact our service department at 800-798-1779 x3 |
My Upgrade Door Heater or Red Light Tower is not working.The auxiliary outlet in your sauna requires a special activation sequence to be performed prior to it functioning. Here are the steps to activate the auxiliary outlet:
Once the above steps have been performed, you may return your sauna to your desired settings. Please note that the activation will be reset anytime the sauna loses power (unplugged, shut off or tripped breaker, power outage, etc.) and will require reactivation. If you need further assistance, please contact our service department at 800-798-1779 x3 |
Manuals & Spec Sheets
Sanctuary Models
How-To Guides
Warranty Information
Clearlight Residential Sauna Warranty Overview
Clearlight® offers extensive warranty coverage for its residential saunas, designed to provide long-term protection for both indoor and outdoor models.
Indoor Residential Saunas
- Limited Lifetime Warranty: Covers all key components, including:
- Sauna Cabin: The entire structure, including the wood.
- Heaters: Factory-installed heaters.
- Controls and Wiring: Factory-installed controls and electrical wiring.
- Audio Components: Factory-installed audio systems.
- Labor Coverage:
- 7 Years of Labor: Applies to both the sauna cabin and factory-installed components.
Outdoor Residential Saunas
- Limited Lifetime Warranty: Covers:
- Heaters
- Controls and Wiring
- Audio Components
- Sauna Cabin Coverage: The sauna cabin is covered for 5 years.
- Labor Coverage:
- 5 Years of Labor: Applies to both the sauna cabin and factory-installed components.
- Conditions: The warranty for outdoor saunas is valid only if the sauna is purchased with and kept continually covered by the specified Sauna Works water-resistant cover.
For more detailed information, you can download the full warranty document here
Maintaining Your Sauna
Regular Cleaning
- Wipe slats – ensure moisture is removed on the bottom slat nearest the bench seat, as moisture build up may cause mold
- Wipe down the Bench seat
- Wipe the charging station interior and glass door
- Clean all glass panels with glass cleaner and a soft cloth (including behind FS heaters)
- Leave the sauna doors open after the last session to air out the cabin overnight
- Wipe the glass roof in Sanctuary saunas, there will be a build up of dust over time
Routine Maintenance
- Check and adjust door alignment
- Check and tighten door hinge screws to 7.5Nm/66 in-lbs. using a precision torque wrench
- Check and tighten door handles
- Tighten the magnet screws at the base of the door
- Check and tighten the charging station door
- Check and repair benches as required
- Perform a temperature check on all heaters using a temperature gun
- Perform a sauna functionality test:
a) Heaters
b) Keypad
c) Sound & Bluetooth
d) Lights
Protecting & Maintaining
- Before using your sauna for the first time, clean the outside of the sauna with a damp cloth. Use your preferred furniture polish on the exterior.
- Place a towel on the floor and bench to absorb perspiration. Wash these often to maintain a clean and pleasant environment inside the sauna.
- Perspiration may darken the wood over time. This can be removed by a light sanding with a fine grit sandpaper.

FAQs
GENERAL QUESTIONS
|
How much will it cost to operate my sauna?Commercial cost to run your sauna: Click Here to view. Electrical specifications may be found either on your sales order or on the Clearlight website under each sauna model’s page or from the "Manuals & Spec Sheets" section below. If you need further assistance, you may reach out to our service department at 800-798-1779 x3 |
How do I register my warranty?Once your sauna has shipped out, you are automatically registered for warranty service. No other action is needed. For future reference, please make sure to retain your Sales Order (SO) Number. If you need further assistance, you may reach out to our service department at 800-798-1779 X3 |
Where is my sauna’s serial number?Your sauna’s serial number is found on a label on the underside of the access panel door where the power cord comes out of the unit. |
Can I put my indoor sauna outside?Most Clearlight Infrared Sauna™ Models can be used outside with our optional water proof cover (some models are excluded. Please contact your sauna specialist for additional details regarding compatible models). Because we use high-pressure bindings and precision hand craftsmanship, our sauna cabinetry can endure outdoor humidity and dryness as long as you protect it with our waterproof cover. |
Can I get my sauna professionally installed?We do not assemble or install directly however, we do have a contracted company called the 153 Install Group. Please contact Dan to schedule a commercial location installation: If you need further assistance, you may reach out to our service department at: 800-798-1779 x3 |
Why is there a gap between the hinges?The gap between the glass on the hinged side of the door is normal and is necessary to allow proper clearance for the hinges to open/close. While this does allow a small amount of heat to escape, it will not affect the overall performance of the sauna. |
What should be the ambient temperature for optimal heating?Clearlight offers our commercial customers the functionality of setting their saunas to run for 16 hours! Click HERE to see how. For a single-use session, please see the information listed below. The ideal way to use any infrared sauna is to have the infrared heaters on the entire time producing the optimal infrared heat you desire. 1) Turn your sauna on and warm it up for about 10-15 minutes. The True Wave™ heaters in your sauna will reach their optimal operating temperature in this amount of time. 2) After this short warm up time, get in the sauna and turn the thermostat up very high to ensure the heaters stay on continuously during your session. Generally, your infrared sauna session will range in temperature between 100 – 125°F. 3) Sit back and enjoy your sauna session. Since the key to infrared therapy is heating your body core, you will find that you sweat more sitting up in the sauna with your back lined up with the back wall heaters heating your body core from the back. This positions you in such a way that the front wall heaters will be heating your front body core. 4) During your session the temperature will slowly climb inside the sauna cabin. Remember, your Clearlight Infrared Sauna is heating your body more so than heating the air. 5) Stay Well Hydrated. We emphasize this because it is essential to stay well hydrated when using your sauna. It is estimated that 70% of people are dehydrated. When you are dehydrated, your body holds on to water and will not allow you to sweat very much. It is recommended to drink water before you get in the sauna and bring a quart of water into the sauna with you and drink it during your session. Don’t be fooled by other manufacturers that offer constant infrared heat by reducing the output of their heaters. At the reduced output you are not receiving optimal infrared heat. |
TROUBLESHOOTING QUESTIONS |
Why doesn’t my sauna get to maximum temperature?Your Clearlight Infrared sauna is best used between the optimal infrared range of 115°F and 135°F. Infrared therapy is intended to target your body directly with the infrared waves, rather than just heating the air around you. This allows the sauna to perform, and provide its benefits, at lower temperatures. Although the sauna can be set all the way up to 175°F (or 158°F on some models), it will not reach this temperature. We allow the temperature to be set much higher than the sauna will reach as a means to allow the heaters to remain on and active throughout the entire duration the sauna is in use. Otherwise, the heaters will shut off as soon as the set temperature is reached. If you need further assistance, you may reach out to our service department at 800-798-1779 x3 |
I'm getting a C5 error on my keypad's display.The 'C5' error code indicates that the sauna's smoke detector has been triggered. If you are using the Halo One in tandem with your sauna, the salt particles can trip the sauna's smoke detector. You may temporarily disable the smoke detector to prevent this from occuring by using the steps below:
(This will turn OFF the smoke detector for the duration of that sauna session) If you are not using the Halo One and suspect there may be smoke present in the sauna, please shut off and unplug the sauna immediately as a precaution and contact our service department at 800-798-1779 x3 |
My Upgrade Door Heater or Red Light Tower is not working.The auxiliary outlet in your sauna requires a special activation sequence to be performed prior to it functioning. Here are the steps to activate the auxiliary outlet:
Once the above steps have been performed, you may return your sauna to your desired settings. Please note that the activation will be reset anytime the sauna loses power (unplugged, shut off or tripped breaker, power outage, etc.) and will require reactivation. If you need further assistance, please contact our service department at 800-798-1779 x3 |
Manuals & Spec Sheets
How-To Guides
Warranty Information
Clearlight Commercial Sauna Warranty Overview
Clearlight® offers extensive warranty coverage for commercially used saunas, designed to provide long-term protection for both indoor and outdoor models.
Commercial Use Saunas
- 5 Year Limited Warranty: Covers all key components, including:
- Sauna Cabin: The entire structure, including the wood.
- Heaters: Factory-installed heaters.
- Controls and Wiring: Factory-installed controls and electrical wiring.
- Audio Components: Factory-installed audio systems.
- Labor Coverage:
- 5 Years of Labor: Applies to both the sauna cabin and factory-installed components.
- Conditions: The warranty for outdoor use saunas is valid only if the sauna is purchased with and kept continually covered by the specified Sauna Works water-resistant cover.
For more detailed information, you can download the full warranty document here
Maintaining Your Sauna
Regular Cleaning
- Wipe slats – ensure moisture is removed on the bottom slat nearest the bench seat, as moisture build up may cause mold
- Wipe down the Bench seat
- Wipe the charging station interior and glass door
- Clean all glass panels with glass cleaner and a soft cloth (including behind FS heaters)
- Leave the sauna doors open after the last session to air out the cabin overnight
- Wipe the glass roof in Sanctuary saunas, there will be a build up of dust over time
Routine Maintenance
- Check and adjust door alignment
- Check and tighten door hinge screws to 7.5Nm/66 in-lbs. using a precision torque wrench
- Check and tighten door handles
- Tighten the magnet screws at the base of the door
- Check and tighten the charging station door
- Check and repair benches as required
- Perform a temperature check on all heaters using a temperature gun
- Perform a sauna functionality test:
a) Heaters
b) Keypad
c) Sound & Bluetooth
d) Lights
Protecting & Maintaining
- Before using your sauna for the first time, clean the outside of the sauna with a damp cloth. Use your preferred furniture polish on the exterior.
- Place a towel on the floor and bench to absorb perspiration. Wash these often to maintain a clean and pleasant environment inside the sauna.
- Perspiration may darken the wood over time. This can be removed by a light sanding with a fine grit sandpaper.

FAQs
Curve Sauna Dome |
How long should my sauna dome session last?
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The temperature display number appears to be bouncing up and down, is this normal?As the unit heats up, you may notice slight fluctuations in the digital numbers, which is the normal regulation process for maintaining the set temperature. |
How do I clean and maintain my Curve Sauna Dome?Curve Dome Sauna Curtains: Machine wash cold, Tumble dry low. Collapse the two domes only after they are completely cool. After use, wipe down the pillow with a mild anti-bacterial detergent, and use a clean towel to dry all surfaces. |
How long does the Curve Sauna Dome take to heat up?The warm-up time will be around 15 to 30 minutes, depending on the temperature setting. For your first session, we recommend that you do not set the unit temperature higher than five. The upper and lower dome can be adjusted separately for personalized comfort. |
How do I enable/disable the timer buzzer/alarm?Your Curve Sauna Dome controller can be set to provide audio feedback when your session ends. To set the buzzer alarm, press and hold the power button - this will illuminate the buzzer LED indicator light next to the power button, which indicates that the buzzer alarm is active. The same process can be used to disable the buzzer alarm (alarm will not sound when the LED indicator light is OFF). |
Amethyst Infrared PEMF Mat |
What are the benefits of the PEMF frequencies?Our PEMF Mat features 10 strategically placed PEMF cores, personally crafted by Dr. Duncan to maximize healing benefits. The PEMF frequencies have been carefully designed to promote whole-body healing, with specific benefits for each waveform. |
How do I clean my mat and mat cover?Mat cover: Nylon 50%, Polyester/ polyamide composite fiber 45%. Polyester 5% Machine wash cold, tumble dry low. |
Manuals & Spec Sheets
Curve Sauna Dome | ![]() Manual ![]() Spec Sheet |
Amythyst PEMF Mat | ![]() Manual ![]() Spec Sheet |
Warranty Information
Your CURVE SAUNA DOME and/or AMETHYST INFRARED PEMF MAT is warranted to be free of defects in material and workmanship for:
RESIDENTIAL USE:
- Heaters: 7 years
- Workmanship: 7 years
- Electrical Components: 7 years
COMMERCIAL USE:
- Heaters: 5 years
- Workmanship: 5 years
- Electrical components: 5 years
This warranty extends only to the original retail purchases of the sauna and terminates upon transfer of ownership. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
Accessories & Addons

FAQs
GENERAL QUESTIONS
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My Red Light Therapy Core unit works in the wall outlet, but not in the sauna.
After installing the RLT Core unit into your sauna, there will be an activation sequence required. |
Some of the lights on my Red Light unit are no longer working?
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Why do I have to activate my Red Light Therapy Core each time I turn on the sauna?To allow your RLT to operate without frequent reactivation, please use the "Residential" activation listed below: **If you are using your RLT commercially and want to have the ability to control when the red light is used by your customer, please use 40°C instead of 50°C during step 4. This will activate the auxiliary outlet for 30 minutes, however you will need to activate the light with each use.** Please note that the activation will be reset any time the sauna loses power (power outage, tripped breaker, unplugged, etc.) and in the event of a power loss, the activation must be performed once again. |
Can I override the RLT timer to manually control the session?Yes, the timer can be overridden to allow the RLT to operate for longer durations, or for smart-home integration systems (such as smart outlets). |
Can I use my RLT inside the sauna?The Red Light CORE Tower can be mounted inside your sauna and used in applications where ambient temperature does not exceed 145°F/63°C. |
What wavelength does the red light tower produce?Clearlight® Red Light Therapy devices are comprised of red light LED’s in the 650 nm range and near infrared LED’s in the 850 nm range. For more information, see HERE |
My RLT session ended and the RLT turned off, but the fan is still running. Is this normal?Yes, this is completely normal. Your Clearlight® Red Light Therapy device has an internal cooling fan - After turning off, the fan may run up to 5 minutes for cooling. |
Manuals & Spec Sheets
How-To Guides
Storing your red light unit | |
Turning on the RLT | |
Cleaning your RLT | |
Mounting RLT on the stand |
Warranty Information
Warranty
Your Clearlight Red Light Therapy device is warranted to be free of defects in material and workmanship for 5 years for Residential and Commercial use. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3

FAQs
GENERAL QUESTIONS
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Do I have to buy the refills separately?
Yes. Our proprietary pods, work specifically for the HALOONE® units and can be purchased directly through your sauna specialist. If you are unsure who they are, please contact our customer care team at: customercare@infraredsauna.com |
Are there any side effects to salt therapy?
There are typically no side effects other than the taste of salt and potentially thirst or a scratchy throat. However, if someone is on any medications or suffers from any serious medical issue please seek medical advice before any therapy. |
When should halotherapy be avoided (contraindications)?Halotherapy is a natural therapy however any clients who have any serious health conditions or women who are pregnant should always seek proper medical advice before using the HALOONE®. Contraindications include:
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What kind of salt is used?99.99% pure sodium chloride (Pharmaceutical grade salt). It contains no fillers or caking agents. It comes from a natural source and it is naturally processed to remove all of its impure elements. It is the same salt that hospitals use and is the same type of salt used in Halotherapy research. |
How was salt therapy discovered?20 million years ago Eastern Europe was partially covered by a shallow sea. With the disappearance of the sea, large amounts of layered salt were left behind. In the 14th century people started to mine salt for their own use and for sale. Large salt mines were developed in the south of Poland near Krakow leaving huge chambers deep in the mountains. Over time, it was discovered that salt miners, as a result of working in the salt mines, had very few respiratory conditions, looked much younger than their age and rarely got sick. |
How long has salt therapy been used?In the 1840s, a Polish doctor named Feliks Boczkowski noticed something interesting while treating workers in the Wieleczka Salt Mines. Unlike other miners who routinely experienced lung problems from breathing in the pollutants in the mines, he found that patients rarely had respiratory issues. Boczkowski attributed this to the high salt content in the cave’s microclimate and he published a treatise detailing his theories in 1843. Several years later one of his pupils opened the first salt inhalation clinic in Poland. |
Is there research to support salt therapy?Yes! More information about halotherapy/salt therapy can be found through the following sites:
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TROUBLESHOOTING QUESTIONS |
I pushed the refill into the tray and now it is stuck. How do I fix it?
Carefully wiggle the refill cartridge out of the tray. Once the refill is out of the tray, please check that you are placing the refill on its side and then into the tray. The foiled top must face the side opening of the tray to supply HALOONE® with the medical-grade saline solution. |
I was told that I may taste salt in the air while HALOONE® was operating. I can see mist but, why can I not taste it.
The two vibrating mesh outlets which allow the mist to come out of the unit may be partially clogged. Please refer to the videos in the "How-To Guides" section below to see how to unclog the outlet. Take a dampened Q-Tip and gently push and rotate it in a circular motion to loosen any debris. Upon cleaning the unit, you should then be able to receive the full list of health benefits. |
Manuals & Spec Sheets
How-To Guides
Vibrating Mesh Clean Up | |
General Cleaning | |
Increasing & Decreasing Mist Intensity | |
Lighting Options | |
Inserting Cartridges | |
How to Plug In |
Warranty Information
Warranty
Your Clearlight Halo One device is warranted to be free of defects in material and workmanship for 1 year for Residential and Commercial use. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3

FAQs
GENERAL QUESTIONS
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How does the AROMA ONE Essential Oil Diffuser work?The AROMA ONE Aromatherapy Diffuser uses ultrasonic, high frequency technology to convert water and essential oil in to a fine mist that is dispersed in the air. |
How is the AROMA ONE Powered?The AROMA ONE can be run plugged into an electrical outlet or with the battery. |
What is the run time for the AROMA ONE?
The AROMA ONE will run for approximately 4 hours plugged in and about 2.5 hours using the battery. |
What type of essential oils can I use?We recommend using any high quality organic essential oils. You can adjust the amount of oil you put in the water reservoir to increase or decrease the scent emitted. Learn more about using essential oils for sauna aromatherapy |
How much water does the reservoir hold?
The reservoir holds 60ml of water. |
Is there lighting on the AROMA ONE?Yes, the AROMA ONE unit includes a soft cyan-colored mood light to help create a relaxing atmosphere. |
Are there any contraindications to using aromatherapy?Certain oils are not recommended or should be used with caution. Read each oils safety data before use. People with the following conditions should take caution with respect to the below listed oils:
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Manuals & Spec Sheets
Warranty Information
Warranty
Your Clearlight Aroma One device is warranted to be free of defects in material and workmanship for 1 year for Residential and Commercial use. For full warranty details, please refer to the warranty section of your user manual. If you require assistance regarding a warranty matter, please contact our service department at 800-798-1779 x3
