BASIC INSTRUCTIONS

How do I Install the Jacuzzi Sauna Connect App (Sanctuary Models ONLY).

Our full guide (including app download links and troubleshooting steps) can be found at the link below.

Sauna Connect App: Click Here

If you need further assistance, you may reach out to our service department at 800-798-1779 x2.

What are the power requirements for all of your saunas?

  • The below link lists all of our Jacuzzi-branded saunas; including any changes required if utilizing an Upgrade Door heater or Red Light tower.

    Sauna Electrical Requirements

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

I'm getting a C5 error on my keypad's display.

  • 1. If you are seeing this when using the Halo One in tandem with your sauna, it is due to the smoke detector in the sauna.

    2. The smoke detector would need to be disconnected to clear the error.

    3. The smoke detector wire is a 3 wire black/red/purple. It’s the only one that is this color. and would need to be disconnected from the power supply.

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

What is the best way to protect my indoor sauna that I want to put outside?

We strongly recommend purchasing one of our units specifically built for outdoor use.  Sauna covers and the like do exist however, not guaranteed to fully protect an inside unit that has been placed outdoors.  Placing an indoor sauna, outside may void the Limited Lifetime Warranty if exposed the elements.

You can also ask your sales representative for more details.

If you need further assistance, you may reach out to our service department at 800-798-1779 X2

Why doesn’t my sauna get to the maximum temperature that I have it set to?

  • An Infrared sauna is not designed to reach the maximum temperature displayed on the keypad because then the heater would turn off because it has reached it’s maximum temperature.

    Setting the temperature to its highest temperature allows the heaters to stay on for the duration of your sauna session but it will not reach the highest temperature. Infrared Heat is not beneficial if it is too high because it heats the body and NOT the air. Optimal temperature is between 120° and 135° fahrenheit.

    Continuous heating allows for maximum infrared therapy benefit

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

How to install a Medical Grade Color Light unit.

    • If you own a Premier IS Model and wish to upgrade and add the color lights in your sauna or for general replacement of a unit, please follow these instructions:

      Medical Grade Color Light Installation

What is Reservation Mode?

    • Reservation mode allows the user to “reserve” a future time within a 36 hour timeframe and have your sauna heated and ready to go at the specific future timeframe you’ve chosen. For more information, see this document.

      Reservation Mode

How do I Install my Vibration Resonance Therapy (VRT) system.

How do I maintain the interior of my sauna?

    • Below are instructions on cleaning and maintaining the interior of your sauna cabin, utilizing the sauna cleaner and varnish that is available. Please reach out to your sales rep or dealer for pricing and how to order.

      How to Apply Sauna Cleaner

      Sauna Cleaner can be used straight from the bottle for tough jobs or diluted up to 5 to 1 for basic upkeep:

      1. Simply wipe where the sweat is… Gentle on wood. Rejuvenates your sauna. To be diluted up to 5 to 1 for basic upkeep. Dampen a small towel with the solution and wipe where the sweat stains are. **Do not use on heaters**

      2. Many cleaning products contain bleach or ammonia which will dry and damage the wood in your sauna. Clearlight sauna cleaner uses natural oils to gently clean the wood without drying it out. This keeps your sauna looking new and avoids the splintering and cracking that can occur with other cleaning products.

      3. In addition to keeping your sauna looking new, our sauna cleaner also has natural fragrance oils that deodorize while it cleans.

      **PLEASE NOTE: Spraying is not recommended as any spray that gets onto the heaters will cause heaters to erode and is not covered under warranty**.

      How to Apply Interior Low-VOC Varnish

      This interior low-Voc Varnish requires a two coat process:

      **This first step does NOT apply to new saunas**

      1. Lightly sand the bench, floor, and wood heater guards using 150 grit sandpaper. Just a light, quick sanding is all it needs. If there are any stains, you may want to give that area a little more sanding so you don’t varnish in the stain.

      2. Apply the varnish to the bench, floor, and heater guards using a brush.

      3. Run the sauna for 2 hours at full temperature.

      4. Lightly sand the sauna using the 150 grit sandpaper.

      5. Reapply the varnish.

      6. Run the sauna one more time for 2 hours at full temperature.

      If you need further assistance, you may reach out to our service department at 800-798-1779 x2.

GENERAL QUESTIONS

I have been notified that my sauna has been delayed...who can I speak to about this?

  • I have been notified that my sauna has been delayed…who can I speak to about this?

    First thing to do is reach out to your Sauna Specialist. If you can’t remember who they are, you can reach out to customercare@infraredsauna.com and ask them to find out for you.

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

Why did I get a basswood bench/backrest when I have a cedar sauna?

  • We only utilize basswood sauna benches and backrests. Basswood products last longer than their cedar counterparts.

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

How do I register my sauna for warranty service?

  • Once your sauna has shipped out, you are automatically registered for warranty service. No other action is needed. For future reference, please make sure to retain your Sales Order (SO) Number.

    If you need further assistance, you may reach out to our service department at 800-798-1779 X2

Where is my sauna’s serial number?

  • Your sauna’s serial number is found on a label on the underside of the access panel door where the power cord comes out of the unit.

How much will it cost to operate my sauna?

  • Typicaly on avg, it is approximatly ¢0.56/kwh at the highest rates and ¢0.25/kwh in the USA.

    However, the national average in cents per kwh ranges between 13 -18 cents per kilowatt hr. However, if you like, you can calculate this on your own using a website site such as this one.

    Electricity Cost Calculator

    You will need to know how much you are paying currently per kilowatt in your area along with the electrical requirements of the specific sauna.

    Electrical requirements may be found either on your sales order or on the company website under each sauna model’s page or from this Electrical Requirement page.

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

Why do I need a dedicated circuit for my sauna?

  • 1. Infrared saunas draw a fair amount of energy when in use and need a focused curcuit.

    2. Any additional electrical draw from another appliance on the same circuit has the possibility of affecting the sauna’s performance; including not getting as hot as it should or taking longer to get up to the desired temperature.

    If you need further assistance, you may reach out to our service department at 800-798-1779 X2

Do you have anyone in my area that can assemble my sauna for me?

  • We do not assemble or install directly however, we do hacve a contracted company called the 153 Install Group.

    You may reach out to them directly and and schedule online with our exclusive authorized installer in North America.

    complete2install.com

    If you need further assistance, you may reach out to our service department at 800-798-1779 x2

TROUBLESHOOTING QUESTIONS

My keypad stopped functioning and I can't turn my sauna off.

    • 1. First, make sure that the keypad is not locked.

      KEYPAD LOCK (To lock and unlock):

      To Lock Entire Keypad: Hold down the INSIDE light button for 5 seconds. This will lock the entire keypad. To unlock the keypad, repeat the step.

      To Lock Keypad except for lights – Light Button Will Continue To Work: Hold down the OUTSIDE light button for 5 seconds. This will lock the entire keypad except for the light buttons.

      2. If the above doesn’t work, try either unplugging the sauna or cutting the power from the mains (breaker) for no less than 30 seconds to see if this reset allows your keypad to function as normal.

      If you need further assistance, you may reach out to our service department at 800-798-1779 X 2

My LED lights are not working.

    • 1. If some of your reading lights (Sanctuary), color lights, or outside lights (Premier) are not working, please let us know so that we may have replacements sent to you per your warranty.

      2. If any of your LED lighting strips (Sanctuary) are not working or are flickering, please check the wiring. There will be 3 sets of these wires for the left-side, right-side and the rear LED strip (interior only).

      If you need further assistance, you may reach out to our service department at 800-798-1779 x2.

My Upgrade Door Heater is not working.

    • 1. You may need to activate the secondary outlet that it’s plugged into.

      Activation Instructions Here

      2. Double-check that all of the wiring connectors for the front heaters are securely connected.

      This would be the black/white combination wires within the rear-most access panel(s) on the roof (Sanctuary models), or the front right access panel (Premier models). Also, under the bench seat (where applicable), or at the bottom of the rear panel for saunas with moveable benches.

      If you need further assistance, you may reach out to our service department at 800-798-1779 x2.

My saunas keypad is not working.

    • My saunas keypad is not working.

      1. Please make sure the keypad was not inadvertently locked.

      2. Try unplugging your sauna for no less than 30 seconds to reset the electronics.

      3. If this is a newly assembled sauna, please double-check the connections for the keypad data cable(s) are securely locked together.

      Sanctuary Models
      Premier Models

How do I adjust the hinges on my sauna door?

    • The best method for adjusting one’s hinges can be seen in this video (from 1:25 on).

      Hinge Adjustment

      If you need further assistance, you may reach out to our service department at 800-798-1779 x2.

How tight should the bolts on the hinges be?

    • The torque specifications for the hinge bolts are 7.2-7.5nm / 66 in. lbs.

      If you need further assistance you may reach out to our service department at 800-798-1779 x2.

My sauna is not powering on.

    • If your circuit breaker was not tripped and there is no noticeable issue with the outlet the sauna is plugged in, first make sure you have not inadvertently locked the sauna’s keypad (see manual here).

      If your keypad is NOT locked, then call our service department at 800-798-1779 x2

My sauna is not heating up/taking too long to get hot.

    • 1. Make sure the temperature is at its highest setting.

      2. Feel around your panel heaters to determine they are all actually getting warm. The easiest way of doing this is checking with your hand when first powering up the unit at any given time.

      3. ONLY for Sanctuary models – Make sure your full spectrum heaters are operating at 100% seen on your keypad

There is a gap between the hinges allowing heat to escape, am I missing a seal?

The gap between the glass on the hinged side of the door is normal and is necessary to allow proper clearance for the hinges to open/close. While this does allow a small amount of heat to escape, it will not affect the overall performance of the sauna.