First thing to do is reach out to your Sauna Specialist. If you can’t remember who they are, you can reach out to customercare@infraredsauna.com and ask them to find out for you.

Once you speak with your Sauna Specialist and tell them the reason you would like to cancel your order, they will go over all of the details with you.

If we have not shipped your order yet, you can cancel at no cost to you. If you cancel after we have shipped your order, there may be fees involved. CLICK HERE to see our return policy.

If you need further assistance, you may reach out to our service department at 800-798-1779 x2

First thing to do is reach out to your Sauna Specialist. If you can’t remember who they are, you can reach out to customercare@infraredsauna.com and ask them to find out for you.

If you need further assistance, you may reach out to our service department at 800-798-1779 x2

We recommend 2 people to assemble most of our sauna models and three for the very large units. Generally, it takes 1 to 2.5 hours to put the sauna together depending on the size.

All of the electrical is preinstalled and the connections just plug in under the bench and in the ceiling as you put the sauna together. The walls connect with high pressure bindings using male/female locking system. 98% of our customers put their sauna together themselves without any help.

Our Service Department is available by phone should you have any questions. See this short assembly video created by one of our customers assembling a Sanctuary 2 sauna:

Most saunas are in stock and will arrive in 1-2 weeks after you place your order. We are back ordered on some models however, your sales person can provide current and future inventory updates.

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

We are the company that pioneered the Low-EMF infrared heater back in 2007. Our competitors were saying 800mg was a safe level when our heaters were below 3mg. All of our saunas are Low-EMF and we guarantee the readings will be virtually zero where you are sitting in the sauna.

The World Health Organization recommends levels below 3mg.

We are also the only company to reduce the ELF (electric fields) to 3-5 times below the threshold of concern. We have measured our leading competitor to be 20x above the threshold of concern.

You can see our EMF/ELF page and testing at the following link: Click Here

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

Your Clearlight Sauna is very low maintenance and we recommend putting a towel on the bench and a towel on the floor during all sauna sessions.

• When you are finished with your sauna you can leave the door cracked with the sauna on for 5 minutes to dry out any remaining sweat.

• Once a month or so you can use an organic cleaner diluted with some water on a moist cloth to wipe down the floor, bench and backrest.

That’s pretty much all that’s needed.

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

The difference between our Medical Grade and Standard Chromotherapy is the intensity.

The Medical Grade Chromotherapy contains 96 LED’s with 12 colors. Standard Chromotherapy includes 15 LED’s with 6 colors.

Click this link for more details: Click Here

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

No, mounting the HaloOne to the wall will not void the warranty for either product.

A comfortable and optimal position is directly on the right wall (as you are standing looking into the sauna) about 3 inches down from the ceiling.

No problem!  We can do a few things;

1. Replace the part that is damaged

2. If necessary, replace the sauna completely

3. Send you tools to repair the damage or scratches

To find out more, please call the Service Center at 800-798-1779 x2 and if possible, make sure you have your Sales Order Number (SO) handy when calling.

Typically, it takes from 3-7 days to arrive depending on where you live and a few other circumstances but, typically 5 days on average.

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

Yes!  You will receive an email letting you know it has shipped.  Then you will receive a phone call from the carrier (shipping company) making arrangements for delivery. They will provide an estimated date of arrival and work with you to have it delivered to you final destination.

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

Our delivery partners are not allowed to bring the sauna into your residence however, depending on the location, driveway and driver, they will most likely bring the sauna into your garage for you to handle from there.

For any further questions, you can call the Customer Care Team at:

800-798-1779 x 1400 (domestic) or +1-510-601-1775 x 1400 (International)

Your Clearlight Sauna comes on a pallet containing 3 to 4 boxes with 2 panels in each box. When your sauna arrives at the local freight terminal, the freight company will call to schedule the delivery that is convenient for you.

The freight company will deliver your sauna at the appointed time on a lift-gate truck. The driver will take the sauna off the truck and depending on the driver, off load it into your garage or in a safe and dry location.

Below are pictures of a typical pallet:

White Glove services are offered by companies who have trained staff that can safely handle and install certain items.  Some of their services may also include: Complete removal of all boxes and pallets.

Our Installation Partner 153 Install will do all of the above.

You can reach them here: www.complete2install.com

Clearlight does not offer White Glove Service however, we have a very good partner called 153 Install that can do the installation for you. You can reach them here at: www.complete2install.com

They are very good at what they do and we trust them with all our North American installation of our saunas.

It all depends on the sauna model but, this complete service can range from $700 to $975 but, it is well worth the price.

Find our partner 153 Install here: www.complete2install.com